Frequently Asked Questions (FAQ)

Welcome to donewithdeer.com! Here are answers to our most common questions about our premium baby and children’s products.

Products & Materials
Q: What materials are your products made from?
A: We use only:

• OEKO-TEX® certified fabrics
• BPA-free plastics
• Sustainably sourced wood

Q: Are your products safe for newborns?
A: Yes, all items meet EU & US safety standards for 0+ months.

Ordering & Shipping
Q: How long does shipping take?
A: Delivery times vary:

• Europe: 2-5 business days
• US/Canada: 5-7 business days
• International: 7-10 business days

Q: Do you offer gift wrapping?
A: Yes! Select at checkout (+$4.95).

Returns & Exchanges
Q: What’s your return policy?
A: Unused items may be returned within 30 days in original packaging.
Q: How do I exchange a product?
A: Initiate a return first, then place a new order.

Product Care
Q: How should I clean plush toys?
A: Surface wash only with mild soap. Do not machine wash.
Q: Can your wooden toys be recycled?
A: Yes, through specialized wood recycling programs.

Sustainability
Q: Are your packages eco-friendly?
A: We use:

• 100% recycled cardboard
• Biodegradable filling
• Soy-based inks

For more questions, visit our Help Center at donewithdeer.com.

All products are designed in Denmark and meet strict EU safety requirements.