Shipping & Returns Policy
Shipping Information
At donewithdeer.com, we ensure fast and careful delivery of your orders:
Processing Time
- Orders placed before 12PM CET ship same business day
- Weekends/holidays add 1-2 processing days
- Tracking number provided via email
Shipping Options
- Standard: 3-5 business days (€5 or free over €75)
- Express: 1-2 business days (€15)
- International: 5-10 business days (rates vary)
Important Notes
- Signature required for delivery
- Duties/taxes not included for international orders
- No PO Box deliveries
Returns & Exchanges
We offer hassle-free returns:
Eligibility
- 30-day return window from delivery
- Items must be:
- Unused/unwashed
- In original packaging with tags
- Free of pet hair/odors
Return Process
- Log in to your account at donewithdeer.com
- Select “Start Return”
- Use prepaid label (EU only)
- Ship within 7 days of approval
Refunds
- Processed in 5-7 business days
- Original shipping costs non-refundable
- International duties excluded
Non-Returnable Items
- Personalized products
- Opened hygiene items (pacifiers, etc.)
- Final sale items
For full details, visit our Help Center at donewithdeer.com.
All packages are insured during transit. This policy doesn’t affect your statutory rights.